Warranty Policy for Brand: NeoNew
We want you to be completely satisfied with your purchase.
Warranty Duration
Om Bijay Engineering Pvt. Ltd. is committed to providing high-quality lighting solutions. We are pleased to offer a limited warranty for our registered trademark products, NeoNew Lights, for a duration of 2 years from the date of purchase.
What's Covered
This limited warranty covers defects in materials and workmanship for NeoNew Lights products. The warranty includes the following components:
- Housing and mounting materials.
- Electrical components (e.g., drivers, PCB).
What's Not Covered
This warranty does not cover damage or defects resulting from:
- Misuse or abuse.
- Unauthorized modification or repair.
- Improper installation or maintenance.
Claim Procedure
To make a warranty claim, you must follow these steps:
- Contact Om Bijay Engineering Pvt. Ltd. Customer Support within the 2-year warranty period.
- Provide a copy of the purchase receipt or invoice as proof of purchase.
- Describe the defect or problem in detail.
- Collaborate with our customer support team to diagnose the issue.
If the issue is determined to be a manufacturing defect covered by this warranty, we will, at our discretion:
- Repair the product.
- Replace the product with a new or refurbished unit.
Contact Information
If you have any questions about this warranty or need to make a warranty claim, please contact our customer support team at:
Om Bijay Engineering Pvt. Ltd. Customer Support
Biratnagar,Morang-Nepal
9851211714/9802025849
support@neonlightsnepal.com
Effective Date
This warranty policy is effective as of 12-07-2080.
